HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER
Tracking info will be sent out to you via email after shipment. Please allow 1 to 3 business days after shipment date for the tracking information to update.

WILL I HAVE TO PAY CUSTOMS
In the majority of cases you will not have to pay customs, however, we are not responsible for any customs duties or taxes that might be applied to the parcel in some countries upon arrival. All fees incurred on the shipment are the responsibilities of the buyer.

HOW CAN I REQUEST A RETURN FOR AN ITEM?
For complete details please check our Return & Refund Policy

CAN I CANCEL MY ORDER?
Yes you can cancel your order, but ONLY during the first 6 hours after placing order. For more information please check our Return & Refund Policy

HOW LONG WILL MY ITEM TAKE TO ARRIVE?
After dispatch it will take on average between 5 to 10 business days in normal condition. During Holidays and Peak season please expect some delays in your package.

If for any reason you're not happy with your purchase, you can simply contact our Customer Service after delivery to return your order and get your money-back. For more information please check the Terms & Conditions page.

Our products are shipped from fulfillment warehouses.
The total time for your item to arrive consists of two sections.
Processing Time: Depending on the current volume, orders are dispatched from warehouse within 1-3 business days after the order is placed.
Shipping Time: The time needed to arrive to destination after dispatch, this will take on average between 5 to 10 business days in normal condition.

In the unlikely event the customer receive faulty or damaged product, or if he simply isn't happy with it, the item is then eligible for new replacement or return and refund. For more information please check the Return & Refund page.